Refunds & Returns
Updated 3 October 2026.
If there is a problem with your order, email mybunnybearshop@gmail.com with your order number, a description of the problem and, where useful, photographs.
Faulty, damaged or incorrect products
Our products come with rights under Australian Consumer Law. For a major failure, you can choose a refund or replacement. For other faults, the appropriate remedy may be a repair, replacement or refund. Nothing in this policy excludes your statutory rights.
Please report transit damage as soon as you can so we can investigate. You do not lose your consumer guarantee rights because you did not contact us within two days of delivery.
Contact us before sending an item back so we can provide return instructions. When a fault is confirmed, reasonable return shipping costs are covered or reimbursed. Do not send items to an unconfirmed return address.
Cancelling or changing an order
If an order has not been processed, we will help you cancel or update it. Contact us as soon as possible, preferably by 11:59 pm AEST on the day of ordering. Once an order is packed or shipped, changes may no longer be possible. This does not affect your rights for a faulty or incorrectly supplied item.
Change-of-mind requests
Contact us with your order details to discuss a return before posting anything. Where a change-of-mind return is agreed, customers cover return shipping unless we advise otherwise. Ask us about any conditions before purchasing if you are unsure.
Digital products
Our printables are downloads rather than physical products. If a file is missing, faulty or different from its description, contact us for help and the appropriate remedy. Consumer guarantee rights also apply to digital products.
Missing orders
If your order has not arrived within 60 days of shipping, we will issue a full refund under our existing missing-order promise. Contact us sooner if there is a delivery problem. The 60-day promise does not require you to wait to exercise rights available under Australian Consumer Law.
Refund method
Refunds are returned to the original payment method. Store credit is available if you choose it; it is not a compulsory substitute for a refund you are entitled to. Your payment provider may take time to display the refund.